As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
MAIN DOOR COUNTER WEIGHT SPRING BROKE UNABLE TO CLOSE DOOR WITHOUT HELP. REMOVED AND REPLACED MED FWD COUNTERBALANCE SPRING. PERFORMED RIGGING OF MED COUNTERBALANCE SYSTEM IAD CE680 AMM 52-10-50. MED COUNTERBALANCE SYSTEM OPS CHECK GOOD