As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ENTRANCE STAIR HAND RAIL: WHILE RETRACTING THE STAIRS, THE UPPER RAILING ELBOW JOINT ON THE FORWARD SIDE OF THE DOOR BROKE LOOSE. //SIGNOFF// REPAIRED UPPER RAILING ELBOW JOINT I.A.W GLOBAL 5000 AMM 52-11-2. OPS CHECK GOOD. NO OTHER DEFECTS NOTED.