As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
UNABLE TO CLOSE MAIN CABIN DOOR FROM INSIDE OR OUTSIDE. 4 PINS ARE COMPLETELY RECESSED AND ARE STOPPING MAIN DOOR HANDLE TO MOVE. REINSTALLED DOOR PIN, CLEANED PIN. TORQUED BOLT ACCORDINGLY. ONCE COMPLETED, TECHS PERFORMED THE GO/NO-GO TOLERANCE CHECKS WITH NO ISSUES NOTED, DOOR BOLTS WITHIN LIMITS PER AMM. ALL WORK DONE IAW AMM CH 52-10-43. PERFORMED MULTIPLE GOOD OPS CHECKS.