What was found
UNLOCKED MAIN DOOR BUT COULD NOT OPEN IT. ACCESS TO PLANE THRU BAGGAGE COMPARTMENT DOOR. OPENED MAIN DOOR FROM INSIDE. TESTED BY CLOING & TRYING TO OPEN FROM OUTSIDE. COULD NOT OPEN DOOR FROM OUTSIDE. OPENED DOOR FROM OUTSIDE WITH NO ISSUE 5 TIMES NO ISSUES, CUSTOMER REPORTS REPEAT WRITE UP & REQUEST TROUBLESHOOTING. REMOVED 3 ACCESS PANELS ON FWD SIDE OF STEPS AND INSPECTED LINKAGES. NOTICED A SQUEAK WITH OPERATING THE DOOR HANDLE. FURTHER TROUBLESHOOTING REQUIRED. R SCHNEIDER 9/19/24. INSPECTED THE FOOT ROD WITH NO DEFECTS NOTED. COULD FEEL A BINDING AT THE DOOR TOP LOCKING CAMS. FOUND THAT THERE ARE 2 PAWLS THAT RIDE ON THE LOCKING CAMS AND ALL THOUGH THE CAMS WERE LUBED THE PAWLS WERE DRY. LUBED THE PAWLS IAW MM 12-20-04. AND THE BINDING WENT AWAY, DOOR OPENING OPS CHECKED SATISFACTORY IAW MM 52-11-00-710-801.