What was found
DOOR HELPER CABLE AND LIFTING MECHANISM SEEMS TO BE STUCK OR NOT WORKING. CABLE IS LOOSE AND DOOR IS UNDER ITS OWN WEIGHT. REMOVED MED STEPS, DISCONNECTED STEP LIGHT ELECTRICAL, REMOVED TRIM, AND TOP STEP. DISPLACED MED STEP TO GAIN ACCESS TO AFT BROKEN SUPPORT CABLE SPRING, REMOVED SPRING P/N: 6911319-202, S/N: N/A. INSTALLED CUSTOMER SUPPLIED NEW SPRING P/N: 6911319-202, S/N: N/A. ADJUSTED TENSION OF CABLE AS REQUIRED. REINSTALLED MED STEPS, CONNECTED STEP LIGHT ELECTRICAL, INSTALLED TRIM AND TOP STEP. PERFORMED OPS CHECK OF STEP LIGHTS, OPS CHECK GOOD. PERFORMED MULTIPLE OPS CHECKS OF MED LIFT CABLE, OPS CHECK GOOD.