As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
R1 DOOR VERY DIFFICULT TO OPEN FROM THE OUTSIDE. THE UPPER BUTTERFLY HANDLE IS NOT COMING OUT. IT WORKS ONLY WHEN PLAYING WITH THE LOWER HANDLE & ONLY WHEN PULLING VERY HARD ON THE UPPER BUTTERFLY HANDLE. REMOVED AND INSTALLED R1 EXTERIOR HANDLE MECHAMISM IAW MM 52-11-13-2. OP CHECKED OK.