As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ETOPS SIGNIFICANT SYSTEMS - MAINT ENTRY: APU WILL NOT START- APU FAULT LITE ILLUMINATED AND APU BITE MSG ON EICAS (STATUS LEVEL). T/S TO BAD APU STARTER (FIM 49-11-00) REMOVE AND INSTALL STARTER (49-41-01-004-001 AND 49-41-01-404-007). REPLACED STARTER. OPS NORMAL IAW AMM.