As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
ETOPS SIGNIFICANT SYSTEM, APU FAILED TO START FAULT LIGHT ILLUMINATED EICAS MSG. APU FAULT DISPLAYED 2ND ATTEMPT NO RPM RISE. FOUND NO LIGHT OFF FAULT. REPLACED APU IGNITER PLUG AND LEAD PER AMM 49-41-02 AND 49-41-04. GRD OPS CHECK OK.