Service difficulty report · Window · Boeing 767323

Difficulty date
March 20, 2026
Submitted
March 23, 2026
Operation
Air carrier
Aircraft
N321CM
Make and model
Boeing 767323
Aircraft serial
29431
Aircraft time
91,292 hours, 16,353 cycles
Part
Window
Part number
141T480150
Part serial
22073H9934
Condition
Damaged
Location
Zone 200
Part time
572 hours, 179 cycles
Stage of operation
DE
How discovered
O
Nature of condition
B
Precautionary procedure
B

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

CREW REPORTED WHILE IN DESCENT, SMOKE I THE COCKPIT FROM RIGHT FORWARD WINDOW GLARE SHIELD. EMERGENCY WAS DECLARED AND ARRIVED WTHOUT INCIDENT NO OTHER PRECAUTIONARY ACTIONS TAKEN. AIRCRAFT WAS GROUNDED FOR INSPECTION AND MAINTENANCE. REMOVED AND REPLACED R1 WINDOW IAW AMM 56-11-01 AND R1 WINDOW HEAT CONTROL UNIT IAW B767 AMM 30-41-01. OPERATIONAL CHECK GOOD.