As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
***WHILE A/C WAS OUT OF SERVICE FOR HEAVY CHECK*** AT COCKPIT FLOOR STRUCTURE CONNECTOR SUPPORT BRACKET BTWN FR 11-12 AT BL 0 CRACKED. AT COCKPIT FLOOR STRUCTURE CONNECTOR SUPPORT BRACKET BTWN FR 11-12 AT BL 0, CONNECTOR SUPPORT REPLACED IAW SRM 51-41-01.PSE 53-10-027. NOTE: DAMAGE TO PART WAS CUSTOMER INDUCED. A/C REMAINS OUT OF SERVICE FOR HEAVY CHECK COMPLETION.