As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FLAP FAIL CAUTION MESSAGE DURING APPROACH FLAPS DID NOT EXTEND BEYOND ZERO ON EICAS DISPLAY. FLAPS FAIL QRH PERFORMED AND COMPLIED WITH. FLAP FAIL CAUTION MESSAGE DURING APPROACH FLAPS DID NOT EXTEND BEYOND ZERO ON EICAS DISPLAY. FLAPS FAIL QRH PERFORMED AND COMPLIED WITH. (FLT#5928) CLOSED RESET AND OPERATED FLAPS 5 FULL CYCLES IAW FIM.