As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
AT CRUISE ALTITUDE R WINDSHIELD HEAT CAUTION MESSAGE AND 30 SECONDS LATER THE EXTERIOR WINDSHIELD LAYER SHATTERED (FLIGHT 5068 - FILED CLOSED) REMOVED AND REPLACED RIGHT WINDSHIELD, OPS AND LEAK CHECKS GOOD, REFERENCE AMM 56-11-04 COMPLIED WITH TASK CARD 56-220-1000-SKY