As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DURING DECENT PASSING THROUGH 24000 L WSHLD HEAT CAUTION MESSAGE APPEARED. WHILE FOLLOWING QRH ARCING ON WINDSHIELD WAS NOTED. PASSING 20000 WINDSHIELD PLY SHATTERED. (FLIGHT #3027 FILED CLOSED) THIS DISCREPANCY WAS TRANSFERRED TO CAMP ITEM 25727129 WITH THE FOLLOWING CORRECTIVE ACTION: "REMOVED AND REPLACED CAPT SIDE WINDSHIELD REF TO CRJ 700 AMM 56-11-01 ,"