As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
GOT A R WSHLD HEAT CAUTION MESSAGE. AS WE PULLED OUT THE QRH OUT SIDE LAYER OF RIGHT WINDOW CRACKED ALL ACROSS. FALLOWED QRH FOR CRACKED WIDOW. (FLIGHT 5423 - FILED CLOSED)REMOVED AND REPLACED THE RT WINDSHIELD PER TASK CARD 56-220-1000-SKY AND AMM 56-11-01. OPS AND LEAK CHECK GOOD.