As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
DOOR SERV FWD OPEN EICAS MESSAGE AT CRUISE ALT OF FL360, MESSAGE EXTINGUISHED DESCENDING THROUGH FL190. FOUND STOP ON EXTERIOR DOOR HANDLE TO BE LOOSE AND MIGRATING OUT CAUSING HANDLE TO NOT CLOSE FULLY. RE-SECURED IAW AMM 52-41-00. OPS CHECK GOOD.