As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CLT - FL 1635 - CAPTAIN CONTACTED DISPATCH AND INDICATED HE NEEDED TO DIVERT DUE TO AN AFT SERVICE DOOR RESTRAINING STRAP CAUGHT OUTSIDE THE DOOR AND BANGING AGAINST THE FUSELAGE. DECISION WAS MADE TO DIVERT TO CLT. FLGHT LANDED WITHOUT FURHTER INCIDENT. MAINTENANCE PROPERLY STOWED STRAP AND CHECKED THE AFT SERVICE DOOR FOR SIGNS OF DAMAGE. NO DAMAGE NOTED. (M)