What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
(-23) The investigation is on-going and conducted by the den cfmo (WP-30). Amended -23 01/06/2009, this incident involves an aircraft colliding with a lavatory truck during pushback. The lavatory truck operator was parked and in a basket servicing the aft lavatory when the aircraft contacted the basket. To avoid severe injuries the individual in the basket leaped to the ground and sustained minor injuries. This incident was originally assigned as an occurrence but after evaluation of aircraft damage and potential for severe injuries, it was upgraded to an incident. The aircraft was taken out of service and retired. The ground personnel were dq'd (disqualified). After realizing this was an incident I traveled to Chicago for further investigation. I reviewed the security video of the incident and went to the gate where the incident occurred and with the help of united's ground safety investigator we reconstructed this incident. United ground personnel did not follow their standard operating procedures per their manual. They have since been retrained and re-qualified. This has been added as a hot item on united's safety board and identified as a quality assurance item which is being briefed to all supervisors and ground personnel. United is also changing several manuals to reflect the safety issues identified. Amended -23 04/08/09, lavatory truck pushback incident aircraft. On 09/30/2008 poi received information from Chicago that an aircraft had struck a lavatory truck during pushback. Contacted my maintenance counterpart, on 10/02/2008 after a discussion with privacy data omitted, united's ground safety investigator, flight crew had no part in occurrence I learned that both the tug operator and wing walker were dq'd (disqualified). I made arrangements to go to Chicago for further investigation. On 10/10/2008 I spent several hours in Chicago. Reviewed security tape of incident. Went to gate where this incident occurred, privacy data omitted helped me reconstruct this incident. Due to amount aircraft damage aircraft was taken out of service. #1 united tug driver did not follow standard operating procedures.
As the FAA filed it
(-23) THE INVESTIGATION IS ON-GOING AND CONDUCTED BY THE DEN CFMO (WP-30). AMENDED -23 01/06/2009, THIS INCIDENT INVOLVES AN AIRCRAFT COLLIDING WITH A LAVATORY TRUCK DURING PUSHBACK. THE LAVATORY TRUCK OPERATOR WAS PARKED AND IN A BASKET SERVICING THE AFT LAVATORY WHEN THE AIRCRAFT CONTACTED THE BASKET. TO AVOID SEVERE INJURIES THE INDIVIDUAL IN THE BASKET LEAPED TO THE GROUND AND SUSTAINED MINOR INJURIES. THIS INCIDENT WAS ORIGINALLY ASSIGNED AS AN OCCURRENCE BUT AFTER EVALUATION OF AIRCRAFT DAMAGE AND POTENTIAL FOR SEVERE INJURIES, IT WAS UPGRADED TO AN INCIDENT. THE AIRCRAFT WAS TAKEN OUT OF SERVICE AND RETIRED. THE GROUND PERSONNEL WERE DQ'D (DISQUALIFIED). AFTER REALIZING THIS WAS AN INCIDENT I TRAVELED TO CHICAGO FOR FURTHER INVESTIGATION. I REVIEWED THE SECURITY VIDEO OF THE INCIDENT AND WENT TO THE GATE WHERE THE INCIDENT OCCURRED AND WITH THE HELP OF UNITED'S GROUND SAFETY INVESTIGATOR WE RECONSTRUCTED THIS INCIDENT. UNITED GROUND PERSONNEL DID NOT FOLLOW THEIR STANDARD OPERATING PROCEDURES PER THEIR MANUAL. THEY HAVE SINCE BEEN RETRAINED AND RE-QUALIFIED. THIS HAS BEEN ADDED AS A HOT ITEM ON UNITED'S SAFETY BOARD AND IDENTIFIED AS A QUALITY ASSURANCE ITEM WHICH IS BEING BRIEFED TO ALL SUPERVISORS AND GROUND PERSONNEL. UNITED IS ALSO CHANGING SEVERAL MANUALS TO REFLECT THE SAFETY ISSUES IDENTIFIED. AMENDED -23 04/08/09, LAVATORY TRUCK PUSHBACK INCIDENT AIRCRAFT. ON 09/30/2008 POI RECEIVED INFORMATION FROM CHICAGO THAT AN AIRCRAFT HAD STRUCK A LAVATORY TRUCK DURING PUSHBACK. CONTACTED MY MAINTENANCE COUNTERPART, ON 10/02/2008 AFTER A DISCUSSION WITH ^PRIVACY DATA OMITTED^, UNITED'S GROUND SAFETY INVESTIGATOR, FLIGHT CREW HAD NO PART IN OCCURRENCE I LEARNED THAT BOTH THE TUG OPERATOR AND WING WALKER WERE DQ'D (DISQUALIFIED). I MADE ARRANGEMENTS TO GO TO CHICAGO FOR FURTHER INVESTIGATION. ON 10/10/2008 I SPENT SEVERAL HOURS IN CHICAGO. REVIEWED SECURITY TAPE OF INCIDENT. WENT TO GATE WHERE THIS INCIDENT OCCURRED, ^PRIVACY DATA OMITTED^ HELPED ME RECONSTRUCT THIS INCIDENT. DUE TO AMOUNT AIRCRAFT DAMAGE AIRCRAFT WAS TAKEN OUT OF SERVICE. #1 UNITED TUG DRIVER DID NOT FOLLOW STANDARD OPERATING PROCEDURES.
Other reports on N332UA · 1
Matched to the same aircraft by N-number and date.