What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
American eagle airlines [sima] flight #2704 dfw-msn was parked at the msn terminal gate with the main engines shut down and the wheel chocks/brakes set when a female pax with a braced right ankle attempted to stand up in the aircraft aisle to deplane. When the pax attempted to put weight on the braced ankle she collapsed in the aisle having broken her ankle(s). First aid was rendered by EMS. Pax was transported to a hospital. Airline personnel offered the pax full assistance in deplaning the aircraft and had given the instructions for the pax to remain seated until assisted prior to the pax attempting to rise and deplane on her own.
As the FAA filed it
AMERICAN EAGLE AIRLINES [SIMA] FLIGHT #2704 DFW-MSN WAS PARKED AT THE MSN TERMINAL GATE WITH THE MAIN ENGINES SHUT DOWN AND THE WHEEL CHOCKS/BRAKES SET WHEN A FEMALE PAX WITH A BRACED RIGHT ANKLE ATTEMPTED TO STAND UP IN THE AIRCRAFT AISLE TO DEPLANE. WHEN THE PAX ATTEMPTED TO PUT WEIGHT ON THE BRACED ANKLE SHE COLLAPSED IN THE AISLE HAVING BROKEN HER ANKLE(S). FIRST AID WAS RENDERED BY EMS. PAX WAS TRANSPORTED TO A HOSPITAL. AIRLINE PERSONNEL OFFERED THE PAX FULL ASSISTANCE IN DEPLANING THE AIRCRAFT AND HAD GIVEN THE INSTRUCTIONS FOR THE PAX TO REMAIN SEATED UNTIL ASSISTED PRIOR TO THE PAX ATTEMPTING TO RISE AND DEPLANE ON HER OWN.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.