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20150214003119A

Accident · No damage
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FAA accident report · Boeing 767-424ER · Honolulu, HI · February 14, 2015

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Date
February 14, 2015 · 15:00 local
Place
Honolulu, HI
Airport
Honolulu International
Phase of flight
Cruise/Level Flight
Operating rules
Air carrier (Part 121)
Operator
CALA
Damage
No damage
Aircraft
N59053
Reported as
Boeing 767-424ER
Reported engine
GE CF6-80 series
People aboard
250
Fatal injuries
0
Other injuries
5
Pilot’s certificate
Airline transport
Pilot’s flight hours
20,600 total8,750 in this make and model168 in the last 90 days
N59053Registered now · Boeing 767-424ERS/N 29448 · Built 2000Airframe modelBoeing 767-424EREngine modelGE CF6-80 seriesTurbo-fan

From the FAA’s Accident/Incident Data System (AIDS), through its Aviation Safety Information Portal, as reported. The NTSB investigates accidents separately, and its record of an accident is the fuller one. The aircraft is matched to the registry by N-number and event date, checked against the reported make and model; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

What happened

The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.

UA-15, a scheduled B-767-400 passenger flight from ewr to hnl, began descent from FL360 to FL240 and encountered severe turbulence. Flight attendants were in the aircraft galleys making preparations for landing when the a/c encountered the turbulence. Some of the flight attendants were thrown into the air, hit the ceiling, then came back down and hit the floor hard. Four flight attendants were injured and taken to queens medical center er for treatment. Three of them were released but one stayed for surgery the next morning. Surgery took four hours.

Additionally, one pax was injured but no name at this time. Extent of pax injuries unknown at this time.

Follow up: 3/25/2015. Seat belt sign had been on for three hours due to intermittent turbulence. SIGMET oscar 6 was issued for the area and plotted by the flight crew. Captain on crew rest returned to the flight deck early. He consulted with lead fa and together they decided to suspend last service due to SIGMET. Lead relayed that info to the remaining cabin crew when captain entered flight deck. With that notification, fa's got up and started to secure cabin and galley's. flight crew expected the cabin crew to remain seated and didn't reinforce it once captain returned to flight deck. During this time, there was intermittant moderate turbulence and then severe turbulence was encountered. Fa's sustained injuries at this time. Air carrier is reviewing their procedures and policies for crew notification and instructions for turbulence to mitigate cross communications and intentions.

As the FAA filed it

UA-15, A SCHEDULED B-767-400 PASSENGER FLIGHT FROM EWR TO HNL, BEGAN DESCENT FROM FL360 TO FL240 AND ENCOUNTERED SEVERE TURBULENCE. FLIGHT ATTENDANTS WERE IN THE AIRCRAFT GALLEYS MAKING PREPARATIONS FOR LANDING WHEN THE A/C ENCOUNTERED THE TURBULENCE. SOME OF THE FLIGHT ATTENDANTS WERE THROWN INTO THE AIR, HIT THE CEILING, THEN CAME BACK DOWN AND HIT THE FLOOR HARD. FOUR FLIGHT ATTENDANTS WERE INJURED AND TAKEN TO QUEENS MEDICAL CENTER ER FOR TREATMENT. THREE OF THEM WERE RELEASED BUT ONE STAYED FOR SURGERY THE NEXT MORNING. SURGERY TOOK FOUR HOURS.

ADDITIONALLY, ONE PAX WAS INJURED BUT NO NAME AT THIS TIME. EXTENT OF PAX INJURIES UNKNOWN AT THIS TIME.

FOLLOW UP: 3/25/2015. SEAT BELT SIGN HAD BEEN ON FOR THREE HOURS DUE TO INTERMITTENT TURBULENCE. SIGMET OSCAR 6 WAS ISSUED FOR THE AREA AND PLOTTED BY THE FLIGHT CREW. CAPTAIN ON CREW REST RETURNED TO THE FLIGHT DECK EARLY. HE CONSULTED WITH LEAD FA AND TOGETHER THEY DECIDED TO SUSPEND LAST SERVICE DUE TO SIGMET. LEAD RELAYED THAT INFO TO THE REMAINING CABIN CREW WHEN CAPTAIN ENTERED FLIGHT DECK. WITH THAT NOTIFICATION, FA'S GOT UP AND STARTED TO SECURE CABIN AND GALLEY'S. FLIGHT CREW EXPECTED THE CABIN CREW TO REMAIN SEATED AND DIDN'T REINFORCE IT ONCE CAPTAIN RETURNED TO FLIGHT DECK. DURING THIS TIME, THERE WAS INTERMITTANT MODERATE TURBULENCE AND THEN SEVERE TURBULENCE WAS ENCOUNTERED. FA'S SUSTAINED INJURIES AT THIS TIME. AIR CARRIER IS REVIEWING THEIR PROCEDURES AND POLICIES FOR CREW NOTIFICATION AND INSTRUCTIONS FOR TURBULENCE TO MITIGATE CROSS COMMUNICATIONS AND INTENTIONS.