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20180704023659I

Incident · No damage
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FAA incident report · Airbus Industrie A320-214 · Cross City, FL · July 4, 2018

FAA Aviation Safety Information Portal

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Date
July 4, 2018 · 14:08 local
Place
Cross City, FL
Airport
Cross City
Phase of flight
Cruise/Level Flight
Operating rules
Air carrier (Part 121)
Operator
WX0A
Damage
No damage
Aircraft
N232NV
Reported as
Airbus Industrie A320-214
Reported engine
CFM International CFM56-5B4/P
People aboard
5
Fatal injuries
0
Other injuries
2
N232NVRegistration cancelled Mar 29, 2026 · Airbus Industrie A320-214S/N 1210 · Built 2000Airframe modelAirbus Industrie A320-214Engine modelCFM International CFM56-5B4/P seriesTurbo-fan

From the FAA’s Accident/Incident Data System (AIDS), through its Aviation Safety Information Portal, as reported. The NTSB investigates accidents separately, and its record of an accident is the fuller one. The aircraft is matched to the registry by N-number and event date, checked against the reported make and model; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.

What happened

The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.

While at cruise at FL320, aircraft encountered turbulence about 40-50NM southeast the Cross City, FL VOR. The aircraft climbed 1,500 feet and then came down 800 feet. The captain notified ATC about the turbulence. The captain requested a status update from the cabin crew and was notified that two flight attendants had been injured during the turbulence. All the passengers were fine and there appeared to be no damage to the aircraft. The flight attendants initially confirmed with the captain that their injuries were minor and that they would press on. The captain asked them if they were sure and told them that they don't have to push through if they are hurt. The two flight attendants notified the captain that were fine so the flight pressed on. About ten minutes later, the lead flight attendant called back and told the captain that the two flight attendants in the back were not doing well with their injuries. At that point, the captain made the decision to return back to their departure airport (pgd) to get them medical attention. The captain notified ATC, as well as contacted company dispatch on arnic, and told them that the aircraft would be heading back to pgd. The captain stated that the flight crew doubled checked the landing numbers and weather and found pgd to be their best option. The aircraft landed safely without incident and medics met the aircraft at the gate. Company administered counseling was completed. This investigation is complete and ready for closure.

As the FAA filed it

WHILE AT CRUISE AT FL320, AIRCRAFT ENCOUNTERED TURBULENCE ABOUT 40-50NM SOUTHEAST THE CROSS CITY, FL VOR. THE AIRCRAFT CLIMBED 1,500 FEET AND THEN CAME DOWN 800 FEET. THE CAPTAIN NOTIFIED ATC ABOUT THE TURBULENCE. THE CAPTAIN REQUESTED A STATUS UPDATE FROM THE CABIN CREW AND WAS NOTIFIED THAT TWO FLIGHT ATTENDANTS HAD BEEN INJURED DURING THE TURBULENCE. ALL THE PASSENGERS WERE FINE AND THERE APPEARED TO BE NO DAMAGE TO THE AIRCRAFT. THE FLIGHT ATTENDANTS INITIALLY CONFIRMED WITH THE CAPTAIN THAT THEIR INJURIES WERE MINOR AND THAT THEY WOULD PRESS ON. THE CAPTAIN ASKED THEM IF THEY WERE SURE AND TOLD THEM THAT THEY DON'T HAVE TO PUSH THROUGH IF THEY ARE HURT. THE TWO FLIGHT ATTENDANTS NOTIFIED THE CAPTAIN THAT WERE FINE SO THE FLIGHT PRESSED ON. ABOUT TEN MINUTES LATER, THE LEAD FLIGHT ATTENDANT CALLED BACK AND TOLD THE CAPTAIN THAT THE TWO FLIGHT ATTENDANTS IN THE BACK WERE NOT DOING WELL WITH THEIR INJURIES. AT THAT POINT, THE CAPTAIN MADE THE DECISION TO RETURN BACK TO THEIR DEPARTURE AIRPORT (PGD) TO GET THEM MEDICAL ATTENTION. THE CAPTAIN NOTIFIED ATC, AS WELL AS CONTACTED COMPANY DISPATCH ON ARNIC, AND TOLD THEM THAT THE AIRCRAFT WOULD BE HEADING BACK TO PGD. THE CAPTAIN STATED THAT THE FLIGHT CREW DOUBLED CHECKED THE LANDING NUMBERS AND WEATHER AND FOUND PGD TO BE THEIR BEST OPTION. THE AIRCRAFT LANDED SAFELY WITHOUT INCIDENT AND MEDICS MET THE AIRCRAFT AT THE GATE. COMPANY ADMINISTERED COUNSELING WAS COMPLETED. THIS INVESTIGATION IS COMPLETE AND READY FOR CLOSURE.