What happened
The FAA’s narrative, in sentence case. The FAA writes it in capitals and removes private details.
Once established at cruise at FL300, the captain kept the seat belt light illuminated and allowed the flight attendants to begin their service.
Within the first thirty minutes of the flight only occasional light turbulence was encountered. The captain notified dispatch of the light turbulence.
Dispatch relayed that the light turbulence should be short lived. Approximately thirty minutes later, another message was sent to dispatch about encountering occasional light chop at FL300.
Flight attendant service continued without issue. Approximately thirty minutes later, there was a sudden jolt of moderate turbulence. The captain made a pa announcement of “flight attendants be seated immediately”.
Several flight attendants took seats in the jumpseats or open passenger seats as able. The purser sat on the floor in the aisle and held onto held onto a passenger seat. Three flight attendants were in the area of the aft galley and reached for the jumpseats but did not get seated.
One flight attendant fell onto another flight attendant’s foot. The purser went to the aft galley to check on the injured flight attendant.
A doctor that was onboard assisted in tending to the injured flight attendant. The captain was informed of the injury by the purser and began coordinating with dispatch and medlink. The injured flight attendant was moved to an empty row to elevate their leg.
As the FAA filed it
ONCE ESTABLISHED AT CRUISE AT FL300, THE CAPTAIN KEPT THE SEAT BELT LIGHT ILLUMINATED AND ALLOWED THE FLIGHT ATTENDANTS TO BEGIN THEIR SERVICE.
WITHIN THE FIRST THIRTY MINUTES OF THE FLIGHT ONLY OCCASIONAL LIGHT TURBULENCE WAS ENCOUNTERED. THE CAPTAIN NOTIFIED DISPATCH OF THE LIGHT TURBULENCE.
DISPATCH RELAYED THAT THE LIGHT TURBULENCE SHOULD BE SHORT LIVED. APPROXIMATELY THIRTY MINUTES LATER, ANOTHER MESSAGE WAS SENT TO DISPATCH ABOUT ENCOUNTERING OCCASIONAL LIGHT CHOP AT FL300.
FLIGHT ATTENDANT SERVICE CONTINUED WITHOUT ISSUE. APPROXIMATELY THIRTY MINUTES LATER, THERE WAS A SUDDEN JOLT OF MODERATE TURBULENCE. THE CAPTAIN MADE A PA ANNOUNCEMENT OF “FLIGHT ATTENDANTS BE SEATED IMMEDIATELY”.
SEVERAL FLIGHT ATTENDANTS TOOK SEATS IN THE JUMPSEATS OR OPEN PASSENGER SEATS AS ABLE. THE PURSER SAT ON THE FLOOR IN THE AISLE AND HELD ONTO HELD ONTO A PASSENGER SEAT. THREE FLIGHT ATTENDANTS WERE IN THE AREA OF THE AFT GALLEY AND REACHED FOR THE JUMPSEATS BUT DID NOT GET SEATED.
ONE FLIGHT ATTENDANT FELL ONTO ANOTHER FLIGHT ATTENDANT’S FOOT.THE PURSER WENT TO THE AFT GALLEY TO CHECK ON THE INJURED FLIGHT ATTENDANT.
A DOCTOR THAT WAS ONBOARD ASSISTED IN TENDING TO THE INJURED FLIGHT ATTENDANT. THE CAPTAIN WAS INFORMED OF THE INJURY BY THE PURSER AND BEGAN COORDINATING WITH DISPATCH AND MEDLINK. THE INJURED FLIGHT ATTENDANT WAS MOVED TO AN EMPTY ROW TO ELEVATE THEIR LEG.
NTSB investigation
The NTSB’s investigation of this event, with its probable cause and findings. Matched to this report by N-number and date.
Other reports on N23994 · 1
Matched to the same aircraft by N-number and date.