- Date
- March 14, 2016, 21:56 local (Mar 15, 2016, 02:56 UTC)
- Place
- Port Arthur, TX
- Injuries
- 1 serious, 133 uninjured
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N23708Boeing 737 724
- Defining event
- Enroute-cruise: Clear air turbulence encounter
- Weather
- Visual (VMC) · Night
- Status
- Completed · report April 22, 2020
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- Parties
- United Airlines
- FAA report
- 20160314003289A
- Case key
- 93343
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
an inadvertent encounter with clear air turbulence.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
On March 14, 2016, 2156 central daylight time, United Airlines flight 898,a Boeing 737-724, N23708, encountered turbulence during cruise that resulted in one flight attendant sustaining a serious injury near Port Arthur, Texas. There were no injuries to the other passengers and crew aboard and the airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from the George Bush Intercontinental Airport (IAH), Houston, Texas to the Louis Armstrong New Orleans International Airport (MSY), New Orleans, Louisiana. According to flight crew statements, the captain was the flying pilot and the first officer (FO) was the pilot monitoring. The airplane was level at flight level (FL) 270, with the autopilot off, in clear air with no convective activity in the vicinity. Immediately before before beginning the descent into IAH, the flight encountered a momentary pocket of moderate to severe turbulence with the airplane banking approximately 25 – 30 degrees to the right, and the altitude fluctuating from 100 feet up to 60 - 160 feet down. The flight crew did not recall seeing anything on the onboard weather radar or TCAS (traffic collision avoidance system). The captain immediately turned on the seat belt sign and made an announcement on the public address for the passengers to fasten their seat belts. Shortly after, the flight crew were informed that a flight attendant FA was injured. The captain called the cabin and was informed that one of the FAs was severely injured. The flight crew declared a medical emergency and arranged for paramedics to meet the flight at the gate. The FA was transported to a local hospital and diagnosed with serious injuries. According to a weather analysis conducted by United Airlines, satellite imagery indicated no significant cloud features over the route of flight, with the moisture channel imagery indicating moisture channel darkening or drier air in the middle tropospheric levels across the northern half of Texas and southern Los Angeles with increasing moisture further to the south with the stronger jet stream winds. A review of pilot reports (PIREPs) across the region leading up to the turbulence only indicated light turbulence being encountered. Consequently, The Weather Company forecasts only called for light turbulence for the route. However, several Aircraft Meteorological Data and Reporting (AMDAR) automated reports across the region indicated that winds were stronger than predicted at higher levels and indicated a strong vertical wind shear at higher levels than originally forecast.
Factual narrative
On March 14, 2016, 2156 central daylight time, United Airlines flight 898,a Boeing 737-724, N23708, encountered turbulence during cruise that resulted in one flight attendant sustaining a serious injury near Port Arthur, Texas. There were no injuries to the other passengers and crew aboard and the airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from the George Bush Intercontinental Airport (IAH), Houston, Texas to the Louis Armstrong New Orleans International Airport (MSY), New Orleans, Louisiana. According to flight crew statements, the captain was the flying pilot and the first officer (FO) was the pilot monitoring. The airplane was level at flight level (FL) 270, with the autopilot off, in clear air with no convective activity in the vicinity. Immediately before before beginning the descent into IAH, the flight encountered a momentary pocket of moderate to severe turbulence with the airplane banking approximately 25 – 30 degrees to the right, and the altitude fluctuating from 100 feet up to 60 - 160 feet down. The flight crew did not recall seeing anything on the onboard weather radar or TCAS (traffic collision avoidance system). The captain immediately turned on the seat belt sign and made an announcement on the public address for the passengers to fasten their seat belts. Shortly after, the flight crew were informed that a flight attendant FA was injured. The captain called the cabin and was informed that one of the FAs was severely injured. The flight crew declared a medical emergency and arranged for paramedics to meet the flight at the gate. The FA was transported to a local hospital and diagnosed with serious injuries. According to a weather analysis conducted by United Airlines, satellite imagery indicated no significant cloud features over the route of flight, with the moisture channel imagery indicating moisture channel darkening or drier air in the middle tropospheric levels across the northern half of Texas and southern Los Angeles with increasing moisture further to the south with the stronger jet stream winds. A review of pilot reports (PIREPs) across the region leading up to the turbulence only indicated light turbulence being encountered. Consequently, The Weather Company forecasts only called for light turbulence for the route. However, several Aircraft Meteorological Data and Reporting (AMDAR) automated reports across the region indicated that winds were stronger than predicted at higher levels and indicated a strong vertical wind shear at higher levels than originally forecast.
Aircraft
- Registration
- N23708
- Reported as
- Boeing 737 724 (724)
- Category
- Airplane
- Serial number
- 28769
- Built
- 1998
- Engines
- CFM Intl. CFM56 SERIES, turbo fanCFM Intl. CFM56 SERIES, turbo fan
- Damage
- No damage
- Flight
- Part 121
- Operator
- United Airlines
- Registered owner
- Wells Fargo Bank Northwest Na Trustee
- Airworthiness certificate
- Standard, Transport
- Departed
- IAH · Houston, TX
- Destination
- MSY · New Orleans, LA
- Flight plan
- IFR
- Equipment
- Onboard weather, Stall warning system, ADS-B, Angle of attack indicator, Auto-pilot, Data recorder, Electronic flight bag or handheld device, Electronic multifunction display, Electronic primary flight display
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 2
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 49
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1
- Seat
- Left
- Restraint
- 5-point
- Flight hours
- 11,000 total · 7,000 in this make and model
- Role
- Co-pilot
- Age
- 45
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine sea
- Instrument ratings
- Airplane
- Medical
- Class 1
- Seat
- Right
- Restraint
- 5-point
- Flight hours
- 5,000 in this make and model · 5 in the last 24 hours
Weather
- Conditions
- Visual (VMC) · Night
- Wind
- 270° at 40 knots
- Lowest ceiling
- None
- Turbulence
- Severe
Docket · 5
The files NTSB released with the investigation on July 21, 2021, on NTSB’s docket system: statements, records, photos and specialists’ reports. 13.1 MB in all.
FAA reports on this event · 1
The FAA’s own accident and incident reports, matched to the aircraft by N-number and date.
Other investigations on N23708 · 1
Matched to the same aircraft by N-number and date.