What was found
WINDSHIELD PANEL L1 OUTER PANE SUFFERED A TOTAL FAILURE IN FLT AT FL310. WINDSHIELD WAS EXCESSIVELY HOT TO TOUCH. (WINDSHIELD OVERHEAT PROTECTION DID NOT ACTIVATE) DECLARED EMERGENCY AND DIVERTED TO PHX. (UNABLE TO COMPLETE FLT UTILIZING CREW 02). REMOVED AND REPLACED L1 WINDSHIELD PER MM 56-11-011-4 & AS PER 30-41-042-5 THE PIN NUMBERS OF THE TRANSFORMER TAPS WERE CONNECTED TO 12. PLACED PINS ON 11 PER 30-41-042-5 FIG 501. REMOVED AND REPLACED L1 WIND HEAT CONTROLLER PER MM 20-10-017-2.