Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
June 15, 2016
Submitted
June 17, 2016
Operation
Air carrier
Aircraft
N402AS
Make and model
Boeing 737990ER
Aircraft serial
41189
Aircraft time
14,247 hours, 4,627 cycles
Part
Satcom
Condition
Malfunctioned
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

BOTH MCDU SATCOM PROMT ON 4L KEY IS ABSENT. ACFT GROUNDED. ACCOMPLISHED SATCOM RESET PROCEDURE, REF FIM 23-15, TASK 801, OPS CHECK NORMAL.