Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
September 7, 2016
Submitted
September 12, 2016
Operation
Air carrier
Aircraft
N407AS
Make and model
Boeing 737990ER
Aircraft serial
41731
Aircraft time
15,114 hours, 4,832 cycles
Engine
Cfmint CFM567B27E
Part
Satcom
Condition
Malfunctioned
Location
Cockpit
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AT CRUISE SATCOM SAYS SATCOM VOICE UNAVAILABLE, NOT READY, NO NR IN DESCENT IT WORKED NORMALLY. ACFT GROUNDED. RESET SYS, OPS CHECK GOOD IAW AMM 23-15-00-730-801 FOR NR 1 AND NR 2 SATCOM.