Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
November 18, 2017
Submitted
November 20, 2017
Operation
Air carrier
Aircraft
N409AS
Make and model
Boeing 737990ER
Aircraft serial
41733
Aircraft time
19,430 hours, 6,396 cycles
Part
Satcom
Condition
Locked
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCKUP GROUNDED - YES. ACCOMPLISHED RESET PROCEDURE PER QRH. SATCOM RESTORED.