Service difficulty report · Heater · Boeing 737832

Difficulty date
February 28, 2020
Submitted
March 2, 2020
Operation
Air carrier
Aircraft
N377DA
Make and model
Boeing 737832
Aircraft serial
29625
Aircraft time
65,700 hours, 25,907 cycles
Part
Heater
Condition
Failed
Location
Door
Stage of operation
CR
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SHIP 3707 - DIV- TO PHL FOR A SMOKE EVENT. FLIGHT ATTENDANTS REPORTED A SMOKE SMELL IN THE CABIN. CORRECTIVE ACTION: C/W NO-GO TASKS - FOUND AFT DOOR HEATER FAILED - FORWARD TO MEL. REPLACED AFT DOOR HEATER PER AMM.