As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
THE CO-PILOT RIGHT, FORWARD SIDE WINDOW OUTER PANE SHATTERED DURING CLIMB THROUGH FL380 OUT OF ORLANDO, FL. CREW DIVERTED TO TALLAHASSEE AND TEXTRON'S MSU WAS CALLED TO REPLACE WINDOW. NEW WINDOW FAILED HEAT OPERATIONAL CHECK AND A BAD HEAT CONTROLLER WAS FOUND. HEAT CONTROLLER WAS REPLACED ON SITE AND OPERATIONALLY CHECKED SATISFACTORY.