- Date
- April 14, 2017, 16:00 local (21:00 UTC)
- Place
- Orlando, FL
- Injuries
- 1 serious, 3 uninjured
- Damage
- No damage
- Phase of flight
- Enroute
- Aircraft
- N373JBEmbraer ERJ 190 100 IGW
- Defining event
- Enroute-descent: Turbulence encounter
- Weather
- Visual (VMC) · Day
- Status
- Completed · report September 22, 2020
- Report
- Approved by Office Director
- NTSB office
- Major Investigations Division
- FAA report
- 20170414024709A
- Case key
- 95064
From the NTSB’s public API. By law, NTSB reports can’t be used as evidence in lawsuits over the accident.
On this page
Probable cause
an inadvertent encounter with convective turbulence, which resulted in a serious injury to a flight attendant.
Findings · 1
NTSB’s coded findings. Those marked are part of the probable cause; the rest are factors or other findings. Under each, the cases with the same finding.
Sequence of events
The events NTSB coded, in order, by phase of flight. The defining event is the one that best describes the accident. Under each, the cases with the same event anywhere in their sequence.
Analysis
On April 14, 2017, about 1600 eastern standard time, JetBlue Airlines flight 240, an Embraer E-190, N373JB, encountered turbulence during approach to land at Orlando International Airport (KMCO), Orlando, Florida. One flight attendant sustained serious injuries. The airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled international passenger flight from Lynden Pindling International Airport, Nassau Bahamas. The captain stated that, during the approach to land, the passenger seat belt sign was illuminated and that he could see a scattered/broken cumulous layer of clouds between about 8,000 and 10,000 feet. He expected to encounter turbulence, so he called the flight attendants and told them it was going to be bumpy during the descent and that they were to sit down. Shortly after, the airplane encountered moderate turbulence for about 4 to 7 seconds. A flight attendant then informed the flight crew that one of the aft flight attendants had fallen. After landing, the flight attendant was transported to the hospital where she was diagnosed with a broken fibula.
Factual narrative
On April 14, 2017, about 1600 eastern standard time, JetBlue Airlines flight 240, an Embraer E-190, N373JB, encountered turbulence during approach to land at Orlando International Airport (KMCO), Orlando, Florida. One flight attendant sustained serious injuries. The airplane was not damaged. The flight was operating under the provisions of 14 Code of Federal Regulations Part 121 as a regularly scheduled international passenger flight from Lynden Pindling International Airport, Nassau Bahamas. The captain stated that, during the approach to land, the passenger seat belt sign was illuminated and that he could see a scattered/broken cumulous layer of clouds between about 8,000 and 10,000 feet. He expected to encounter turbulence, so he called the flight attendants and told them it was going to be bumpy during the descent and that they were to sit down. Shortly after, the airplane encountered moderate turbulence for about 4 to 7 seconds. A flight attendant then informed the flight crew that one of the aft flight attendants had fallen. After landing, the flight attendant was transported to the hospital where she was diagnosed with a broken fibula.
Aircraft
- Registration
- N373JB
- Reported as
- Embraer ERJ 190 100 IGW (NO SERIES)
- Category
- Airplane
- Serial number
- 19000624
- Built
- 2013
- Airframe hours
- 11,614
- Damage
- No damage
- Flight
- Part 121
- Operator
- JetBlue Airways
- Registered owner
- Jetblue Airways Corp
- Airworthiness certificate
- Standard, Transport
- Departed
- MYNN · Nassau
- Destination
- Orlando, FL
- Flight plan
- IFR
Matched to the registry by N-number and the event date; the registry’s history has gaps, so older matches can be wrong. Compare the reported make and model.
Flight crew · 2
As NTSB recorded them. NTSB leaves out names.
- Role
- Pilot
- Age
- 46
- Injuries
- None
- Certificate
- Airline transport
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Unknown
- Seat
- Left
- Restraint
- 5-point
- Flight hours
- 13,000 total · 5,500 in this make and model
- Role
- Co-pilot
- Age
- 53
- Injuries
- None
- Airplane ratings
- Multi-engine land
- Instrument ratings
- Airplane
- Medical
- Class 1, Unknown
- Seat
- Right
- Restraint
- 5-point
- Flight hours
- 14,500 total · 1,300 in this make and model
Weather
- Conditions
- Visual (VMC) · Day
Docket · 4
The files NTSB released with the investigation on October 20, 2020, on NTSB’s docket system: statements, records, photos and specialists’ reports. 9.8 MB in all.
FAA reports on this event · 1
The FAA’s own accident and incident reports, matched to the aircraft by N-number and date.